All defined terms used below shall have the meanings set forth in our Terms and Conditions.
Product cancellations will be accepted once the following conditions are meet:
• The cancellation occurs within THREE BUSINESS DAYS from the order date, IF the order has not yet been
PROCESSED for shipping (shipping process can occur within 2 hours of order placement). Qualified refund
payments will be refunded within 20 business days of approval date without penalty or obligation. All refunds
may be subject to restocking fees.
• Signature HomeStyles Customer Care has been notified with 3 business days by Customer or Representative to
cancel the requested transaction(s). Customer Care can be reached at 630-762-1700 x9 or via email at
Signature HomeStyles wants you to be happy with your purchase. If for any reason you are not satisfied with your item,
you have 45 days from the order ship date to return your item for an exchange or refund. Items must be returned in
original packaging and placed in an outer carton to protect returned items and allow for resale. All returns may be
subject to a restocking fee.
We require the original or a copy of your invoice with the return request completed to accompany your return.
Returned merchandise should be sent to:
11101 Franklin Drive, Suite 300
Franklin Park, IL 60131
After we have received your valid return, we will send you an email to notify you that we have received your returned
item and notify you of the acceptance or rejection of your return.
If your return is accepted by us, we will provide one of the following at the company’s discretion: an exchange of
merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original
method of payment used to pay for the item, a check, or another remedy that we determine in good faith is
appropriate in the circumstances. Approved items returned without the original invoice will be issued a merchandise
Contact Customer Care within 3 weeks from the order ship date regarding missing, damaged or defective items.
Contact Customer Care at 630-762-1700 x9 or SHSservice@designsbyshs.com with missing, damaged or defective item
reports. Pictures are required with claims.
Exchanges are shipped via FedX ground, UPS ground or the Parcel Post within a reasonable time of receiving the return.
Please allow up to 3 weeks for return processing.
If you do not comply with the above conditions, we reserve the right to refuse the return/exchange, or to impose
different or additional conditions.